Refund and Returns Policy

Effective Date: October 8, 2024

At HighEndDroness, we are committed to providing premium luxury watches and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy carefully to understand your rights and obligations.

Returns

We accept returns for products that meet the following conditions:

  • Eligible for Return: Items must be unused, in their original packaging, and in the same condition as when you received them.
  • Return Window: You have 30 days from the date of delivery to initiate a return. After this period, returns will not be accepted.
  • Proof of Purchase: Please provide the original receipt or proof of purchase to complete your return.

Refunds

Once your returned item is received and inspected, we will notify you via email. If the return is approved, your refund will be processed within 7-10 business days and credited back to your original method of payment.

  • Non-Refundable Items: Gift cards, personalized items, and any promotional or clearance products are non-refundable.
  • Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition, have missing parts, or show signs of wear.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same model, please contact us at info@highenddroness.com to begin the exchange process.

Return Shipping

Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.

Late or Missing Refunds

If you haven’t received a refund within the stated period:

  1. Check your bank account again.
  2. Contact your credit card company, as processing time can vary.
  3. If you’ve done all of the above and still haven’t received your refund, please contact us at info@highenddroness.com.

Contact Us

If you have any questions about our Refund and Returns Policy, feel free to reach out to us at:
Email: info@highenddroness.com